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Refund Policy

​At Vort-X-Core, your satisfaction is our top priority. We stand behind the quality of our products and strive to ensure that every order meets your expectations.

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We accept returns within 30 days of the original delivery date for most new, unopened, and unused items.

To be eligible for a return:

  • The item must be in its original packaging and condition (including all accessories, cables, manuals, and components).

  • You must provide proof of purchase (receipt or order number).

  • The product must not be damaged, altered, or show signs of misuse.

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Certain items are not eligible for return, including:

  • Custom-built PCs (unless defective or damaged on arrival).

  • Opened components such as CPUs, GPUs, motherboards, RAM, and storage drives.

  • Software, digital downloads, and activation codes.

  • Special-order or clearance items.

  • Gift cards or promotional codes.

If a custom build or part is defective, we will repair or replace it under our warranty policy.

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Return Process: 

  • Contact Us: Email returns at vxc@gmail.com with your order number, reason for return, and photos (if applicable).

  • Approval: Our support team will review your request and provide a Return Merchandise Authorization (RMA) number if approved.

  • Shipping:

    • Customers are responsible for return shipping costs unless the item arrived damaged or defective.

    • Use a trackable shipping method and insure your package — Vort-X-Core is not responsible for lost or damaged return shipments.

  • Inspection & Refund: Once we receive your return, we’ll inspect it and issue your refund (or exchange) within 5–7 business days.

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  • Refunds are issued to the original payment method used at checkout.

  • Shipping charges are non-refundable, except in cases of error or damage on our part.

  • A restocking fee (up to 15%) may apply for opened or non-defective items.

If your product arrives damaged, defective, or missing parts, please contact us within 7 days of delivery.

  • Include photos or videos showing the issue.

  • We’ll arrange for a replacement, repair, or refund depending on the situation.

  • Orders may be canceled within 24 hours of purchase if they have not yet shipped.

  • Custom PC orders can only be canceled before assembly begins. After that stage, a cancellation fee (up to 20%) may apply to cover component allocation and labor.

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You may return eligible items directly at our Salem, Massachusetts location. Please bring your order confirmation, ID, and the product in its original packaging.

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